LitWiz Labs Privacy Policy

Welcome to the privacy policy of LitWiz Labs. We are committed to safeguarding your personal information and respecting your privacy rights.

This privacy policy explains how we collect, use, and share your personal information when you use our Raya Voice AI agents and related services.

Information We Collect

We collect personal information that you provide to us directly, such as when you inquire about our services, register for an account, or upload files for ASR processing. This may include your name, email address, company details, payment information, and any content you choose to submit for transcription.

How We Use Your Information

We use your information to deliver, maintain, and improve our services. This includes providing accurate ASR transcriptions, processing payments, responding to your inquiries, and sending service updates. We also analyze usage patterns to enhance the performance of our APIs.

Sharing Your Information

We do not sell your personal information. We may share your data with trusted third-party service providers who assist in operating our services, such as cloud hosting providers and payment processors. These third parties are obligated to protect your information under strict confidentiality agreements.

In some cases, we may share your information to comply with legal obligations, such as responding to valid legal requests or preventing fraud. We may also transfer information in the event of a business transaction such as a merger or acquisition.

Your Rights and Choices

You have control over your personal information. You can request access, correction, or deletion of your data by contacting us at [email protected]. You can also manage your cookie preferences through your browser settings.

Security and Data Retention

We take data security seriously and implement measures to protect your information. We retain your data only as long as necessary to provide our services or as required by law. Audio files processed through our ASR APIs are stored for the duration specified in your service agreement.

Contact Us

If you have any questions or concerns about this Privacy Policy, feel free to reach out to us at [email protected].